This Privacy Policy describes how Trippy collects, uses, shares and protects the personal data of users who access and use the mobile application Trippy – Smart Parking Exchange.
The Data Controller is:
- TRISolutions S.r.l.
- Email: privacy@trisolutions.it
Processing is carried out pursuant to EU Regulation 2016/679 (GDPR) on the basis of:
- Contractual performance (Art. 6(1)(b)): to provide the requested services.
- Legitimate interest (Art. 6(1)(f)): to improve services, prevent fraud and ensure platform security.
- Legal obligation (Art. 6(1)(c)): to comply with applicable regulatory requirements.
- Registration data: first name, surname, email address, phone number (optional), password (encrypted).
- User preferences: app settings, language, notification preferences.
- Geolocation: real-time GPS position, activated only during active use of the App and with explicit consent.
- Usage data: interactions with the App, event timestamps, anonymised statistics.
- Device data: device type, operating system, anonymised identifier, App version.
- System logs: IP addresses, error logs for technical diagnostics, retained for a maximum of 30 days.
In the event of access via a social provider (e.g. Google Sign-In), Trippy receives only the information the user explicitly authorises (typically name and email). Social network access tokens are never stored.
- Service delivery: account management, real-time notifications, coordination of parking space transition.
- Service improvement: aggregated and anonymised analysis of usage patterns.
- Security and fraud prevention: monitoring of anomalous activity.
- Operational communications: push notifications related to use of the service.
- Legal compliance: data retention within statutory limits.
GPS location access is integral to the core of the Trippy service. The App distinguishes between:
- Active location (foreground): active while the App is in use, to display nearby parking spaces and signal the release of a space.
- Background location: NOT collected. Trippy does not track location when the App is closed.
Data may be shared exclusively in the following circumstances:
- Technical providers: cloud infrastructure providers, FCM/APNs, anonymised analytics (Data Processors pursuant to Art. 28 GDPR).
- Between App users: only approximate location of the space and remaining timer. No identifying data shared.
- Competent authorities: only under legal obligation or judicial order.
- Corporate transfer: users will be informed with reasonable notice in the event of a merger or acquisition.
Data may be processed in the European Union or in non-EU countries with adequate safeguards pursuant to Arts. 44–49 GDPR (e.g. via Standard Contractual Clauses). Trippy selects only providers that guarantee such standards.
- Account data: for the duration of the relationship and 12 months following deletion, unless subject to legal obligations.
- System logs: maximum 30 days.
- Analytics data: in aggregated and anonymised form, without time limits.
- Financial/transactional data: 10 years for Italian tax obligations (where applicable).
Pursuant to Arts. 15–22 GDPR, you have the right to:
To exercise your rights, contact privacy@trisolutions.it. Requests will be processed within 30 days. If unsatisfied, you may lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
Trippy implements appropriate technical and organisational measures:
- Encryption in transit (TLS 1.3) and at rest.
- Password hashing with bcrypt/Argon2.
- Data access restricted via RBAC controls.
- Continuous monitoring and incident response procedures.
The Trippy mobile App does not use cookies in the traditional sense. Technical identifiers (session tokens, device tokens for push notifications) strictly necessary for the operation of the service may be used. No third-party trackers are used for advertising purposes.
Should an account belonging to a minor be identified, the relevant data will be deleted promptly. Parents or guardians may contact privacy@trisolutions.it.
This Privacy Policy may be updated periodically. In the event of material changes, users will be informed via in-app notification or email with at least 15 days' notice. Continued use of the App after notification constitutes acceptance of the changes.
These Terms and Conditions of Use govern access to and use of the mobile application Trippy – Smart Parking Exchange, developed and managed by TRISolutions S.r.l.
Trippy is a digital platform that facilitates the voluntary exchange of car parking spaces on public or private land between users. The Service allows users to:
- Signal the intention to vacate a parking space, activating a configurable availability timer.
- View in real time the spaces in the process of becoming available nearby.
- Provisionally book a signalled space, receiving directions to reach it.
- Confirm occupation of the space or cancel the booking.
To use the main features of the App it is necessary to create an account by providing truthful, accurate and up-to-date information. The user is responsible for the confidentiality of their credentials.
The user is solely responsible for all activities carried out via their account. In the event of unauthorised access, contact support@trisolutions.it immediately.
Only one account per person is permitted. Multiple or false accounts will result in the immediate suspension of all associated accounts.
The user undertakes to use Trippy in a lawful, respectful and good-faith manner. The following are expressly prohibited:
- Providing false, inaccurate or misleading information.
- Signalling the release of parking spaces that are not actually occupied or that the user does not intend to vacate.
- Making bookings without genuine intention to occupy the space (phantom bookings).
- Using the App for unauthorised commercial purposes, including the resale of bookings.
- Attempting to circumvent or manipulate the timer or booking system.
- Interfering with the operation of the App or its technical infrastructure.
- Collecting other users' data or scraping the App.
- Uploading or disseminating unlawful, offensive or discriminatory content.
Trippy does not guarantee continuous availability of the Service, real-time accuracy of information, actual availability of the space upon arrival, or freedom from technical errors or interruptions.
The exchange of spaces takes place in public or private areas subject to local regulations. It is the user's sole responsibility to verify the legality of parking, including compliance with signage, temporary restrictions and ZTL zones. Trippy is not liable for fines, vehicle removal or damages.
To the extent permitted by law, Trippy disclaims any express or implied warranty in relation to the Service.
The Trippy App, its logo, name, source code, interfaces, texts and all content are the exclusive property of TRISolutions S.r.l. and are protected under Italian and European law.
The user is granted a personal, non-exclusive, non-transferable and revocable licence to use the App exclusively for its intended purposes. Any unauthorised reproduction, distribution or commercial use is expressly prohibited.
Where the App allows users to submit content (e.g. comments, reports), the user warrants that they hold the relevant rights and grants Trippy a free, worldwide, non-exclusive licence to use such content for the purpose of operating the Service.
Trippy reserves the right to remove any content that violates these Terms.
The App may integrate with third-party services (e.g. maps, authentication providers). Use of such services is subject to their respective terms and conditions. Trippy is not responsible for the operation or policies of such services.
Trippy reserves the right to modify, suspend or discontinue the Service at any time. Material changes to these Terms will be communicated with at least 15 days' notice via in-app notification or email. Continued use of the App constitutes acceptance of the changes.
You may delete your account at any time via the App settings. Deletion will result in the removal of data in accordance with the Privacy Policy.
Trippy reserves the right to suspend or delete the account in the event of a breach of these Terms, fraudulent conduct, unlawful use or for operational reasons, without obligation of notice or right to compensation.
These Terms are governed by Italian law. The parties undertake to first attempt amicable resolution of any disputes. In the absence of agreement within 30 days:
- Consumers: the court of the place of residence or domicile shall have jurisdiction (Legislative Decree 206/2005).
- Professionals/businesses: the Court of Bologna shall have exclusive jurisdiction.
The European Commission provides an ODR platform for online dispute resolution: ec.europa.eu/consumers/odr
Should any provision be deemed null and void or unenforceable, the remaining provisions shall remain in full force and effect.
Trippy's failure to enforce any right does not constitute a waiver of that right.
These Terms constitute the entire agreement between the user and Trippy regarding use of the Service.
Contact
- Privacy privacy@trisolutions.it
- Support support@trisolutions.it
- Web www.trisolutions.it